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Returns and Refunds



Users fall within the definition of consumers, provided for by art. 3 of the Consumer Code (Legislative Decree no. 206 of 06/09/2005) and residents in Italy, can exercise the right of withdrawal within 14 days from the date of delivery of the purchase, by sending communication to the following e-mail address: . 

Users NOT falling within this definition of consumers declare that they waive the right of withdrawal.

In order to exercise the right of withdrawal, it is necessary that the relevant communication is sent before the expiry of the 14-day period from receipt of the product by the user, and that the product is shipped within the following 14 days following communication to the Company of the wish. to withdraw from the contract.

The Products must be returned in their original packaging, which cannot under any circumstances be modified or replaced by the User. The Company reserves the right to verify the characteristics of the original packaging.

The Company reserves the right to totally reject or apply compensation if the User has altered the original condition of the product, as well as to verify the product code and serial number of the products sold by it and returned by the User.

The refund of the price paid by the User will take place within 14 days of the return of the products by the Company.

In any case, the shipping costs for returning the Products are borne by the consumer User.

The User declares to renounce the right of withdrawal with regard to the supply of the goods indicated in the art. 59 of the legislative decree lgs. n. 206 of 2005, or (by way of example and not exhaustively):

- goods which are not suitable for return for hygienic reasons or health protection and which have been opened after delivery and the supply of goods and/or which, after delivery, are, by their nature, inseparably mixed with other goods;

- customized goods or clearly personalized;

- provision of coupons, as digital content using a non-material support;

- digital content and for personalized products.

The right of withdrawal due to defects in the Product can be exercised by the User if, at the time of delivery, he/she has declared to the shipper that he/she wishes to make use of the "verification reserve" of the characteristics and integrity of the product - including the verification of the quantity of the products purchased - by signing the appropriate form. The User, upon delivery, must verify in particular that the guarantee seal is present on the product packaging and that it has not been tampered with previously.


If the product turns out to be defective, the User will have to return it and, upon delivery, once the presence of the defects complained of by the User has been verified, the Company will proceed with shipping a new sample of the purchased product.

Eventually, the User expressly declares to waive the right of withdrawal with regard to orders of products which, at the time of purchase, were indicated as NOT immediately available, or purchased following a request for a specific quotation for particular products/quantities, or for products not present in the online catalogue, or following direct contact made with the sales sector.


If the User no longer needs the purchased product and/or has placed an incorrect order, he or she has the right to make a return request. Any requests to return the Products must be submitted, no later than 14 calendar days from the date of delivery of the product, to the email address . 

The Company, after due checks, reserves the right in any case to accept or not the return, at its sole discretion. In case of acceptance, the Company sends the relevant RMA (Return Merchandise Authorization) code and the User will be able to send the product to the Company at his own expense. The returned Products must necessarily be in conditions of total functional and aesthetic integrity and complete with original packaging. The RMA code must be clearly identifiable.

Upon receipt of the product, the company will examine it to verify that it is the one sold and complies with the initial conditions of sale. Returns that are clearly damaged, altered, modified or tampered with and WITHOUT the original packaging will not be accepted.

Products which, at the time of purchase, were indicated as NOT immediately available, or purchased following a request for a specific quote for particular products/quantities, or for products not present in the online catalogue, or following direct contact made with the sector sales, as well as digital or personalized products, will not be accepted for return.

Furthermore, the User will bear charges or expenses quantified by the Company, also upon receipt and inspection of the returned Product, by way of example and not exhaustively, such as: administrative management, re-stocking, depreciation of the Product, transport costs, customs duties, collection commissions.

The Company will make any refund within 30 (thirty) days of receiving the return.

The Company takes no responsibility for the advice or suggestions that may be provided to the User in relation to the purchase and choice of the Products. The provision of the Services requires full collaboration from the Customer. If the latter transmits incorrect or incomplete information to the Company, the Company will not be responsible for the truthfulness of the data underlying its performance and the Service itself.

The only valid address for returning products is:
DMS S.r.l.
Via Valentino Mazzola n. 12
80010 Quarto (NA) - ITALY
Shipments made to other company offices will be automatically rejected by the sender.

© 2024 DMS S.R.L. VAT 04742820618

DMSTECHMART non è un distributore o rappresentate dei marchi presenti su questo sito. Tutti i nomi, i loghi e i marchi dei prodotti appartengono ai rispettivi proprietari. Tutti i nomi di società, prodotti e servizi utilizzati in questo sito sono solo a scopo di identificazione.

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